Application Support Engineer

The Role

Workarea is growing and so is our support team. We're looking for someone with Ruby development experience. This person will have a large role in supporting a growing community of developers. We use Ruby on Rails, MongoDB, ElasticSearch and other great technologies but we're more concerned with someone that understands the concepts of software application development and customer service. We're looking for someone who likes solving problems and isn't afraid to dig in and get things done. We are a small team that works very closely together and we'd love to talk to you about joining us.

Responsibilities

• Become a product expert and proactively learn to support new features
• Answer customer questions about product functionality
• Perform technical troubleshooting of application
• Work with Product, DevOps, Hosting, Support in identifying defects and solutions
• Document customer interactions and resolutions in our support ticketing system
• Be an active contributor to our technical knowledge base and other support documentation
• Proactively communicate on operational improvements and work with team to implement

Requirements

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

The ideal candidate would have at least 2+ years of experience with most of the following:

• Ruby, Ruby on Rails
• Document-based DB (MongoDB, etc)
• Experience developing on a platform (Drupal, WordPress, Magento, Shopify)
• ElasticSearch
• Redis and Sidekiq
• Client-side technologies (HTML, CSS, JavaScript)
• Git

A few of our benefits...